Refund Policy – YOLO Catering
At YOLO Catering, we’re committed to providing high-quality food and service. If something isn’t right, we want to make it better.
Eligibility for Refund, Replacement or Store Credit
We offer refunds or replacements if:
The goods or services you received are faulty, damaged in transit, or not delivered as per your confirmed order.
The product is not fit for purpose or is not of acceptable quality under Australian Consumer Law.
Please note:
We do not offer refunds for change of mind or if the incorrect item was ordered.
Where the issue is considered minor and does not significantly affect the overall order, we may issue a Store Credit instead of a full refund or replacement.
Our Quality Guarantee
We guarantee that our products:
Are of acceptable quality — safe, fresh, free from defects, and suitable for consumption.
Match the description provided, although slight variations in presentation may occur due to our handmade preparation process.
Store Credit Terms
If a Store Credit is issued:
It cannot be redeemed for cash.
It must be used within 3 years of issue.
It must be used for a similar item or service (no swaps for different types of offerings).
Full value must be used in one transaction — partial use is not permitted.
It is non-transferable between customers or businesses.
Once used, credits cannot be reinstated.
How to Request a Refund, Replacement or Credit
To request a refund or credit:
Email us at yolocafe.bookings@gmail.com.
Subject line: “Refund or Credit – [Your Business Name]”.
Submit your request within 24 hours of the order date.
Include:
Order details (invoice/order number).
A description of the issue.
Supporting images if relevant.
We’ll assess your request as quickly as possible and work with you to resolve the issue.
Need Help?
If you have any questions about our refund policy or your order, feel free to reach out at yolocafe.bookings@gmail.com — we’re here to help.
